Seeking assistance from SOS

Follow this procedure when requesting the assistance of SOS with clients who may be frequenting the CBD or St Kilda.
Document ID number 1607, version 2, 30 June 2022.

SOS provides a child protection service to young people who frequent the inner city and St Kilda areas and engage in high-risk activities.  The service operates from 4 pm to 1 am, seven days a week. See Streetwork Outreach Service – service description.

All SOS staff are protective interveners with authority to act under the provisions of the CYFA when a young person is in need of protection.

Divisional and after-hours practitioners can use SOS to act as a point of contact between young people and mainstream support services.

SOS practitioners may be able to support child protection practitioners in other ways by:

  • assisting divisional practitioners to assess the risks that might affect young people who have not had contact with child protection for some time
  • acting as the young person’s allocated practitioner
  • intervening if immediate action is required
  • recommending case management and case planning strategies
  • attending planning meetings to assist in establishing and implementing plans for the young person.

Divisional or after-hours practitioner tasks

  • If seeking assistance from SOS – provide identifying information about the client in CRIS and via direct contact, including:
    • physical description (recent photograph if available)
    • risk issues and behaviour patterns
    • associations and issues
    • issues of engagement
    • risk of sexual exploitation
    • possible locations
    • recommended approaches to engagement and intervention
    • known triggers to escalation of risk
    • summary history
    • legal status, active warrants and recommended action.
  • Ensure SOS is regularly updated on high-risk young people and case plans by inviting SOS to planning and high-risk panel meetings and the provision of written summaries and assessments. 
  • Ensure the essential information categories are up to date with all known information in the ‘child identity’ and ‘child characteristics’ categories.
  • Ensure there is an up to date and endorsed risk assessment available to support SOS understanding the risks and child’s lived experience.

Supervisor tasks

  • Provide ongoing supervision and consultation.

Team manager tasks

  • Endorse risk assessments.
Related procedures
Additional information