Closure policy

Follow this policy when a case is moved into the closure phase.

Document ID number 1030, version 2, 1 March 2016.


For further information see Closure phase-advice.

Case closure is the final part of child protection involvement. It starts when the  decision is made to close the case. The case is then moved to closure phase in CRIS.

It is appropriate to close a case when child protection involvement is either no longer possible, or no longer necessary.

Case closure happens when any of the following occurs:

  • a report has not been classified as a protective intervention report, and necessary actions during intake phase are complete
  • despite taking all reasonable steps it is not possible to complete an investigation
  • a protective intervention report is not substantiated
  • protective intervention by agreement is concluded with protective concerns being sufficiently addressed
  • further protective intervention is not possible and follow-up is complete
  • a protection application has been issued, but no protection order is made
  • a Children’s Court order ends and no further order is made
  • the child has relocated interstate and all transfer of legal responsibility tasks and functions have been finalised
  • an undertaking or permanent care order has been made by the Children’s Court
  • an adoption order has been made by the County or Supreme Court
  • the child attains 18 years, marries, or dies.

The case closure phase aims to:

  • finalise case practice, implement exit plans and confirm sufficient protection, care and support will continue, through negotiating a closure plan
  • complete necessary procedures associated with ending child protection involvement including contacting and advising clients, services and others
  • meet policy and protocol requirements
  • finalise case documentation and CRIS actions.


The decision to close a case is a significant decision and must be endorsed by the case planner.

Cases involving re-reports, high-risk clients or clients in contact with a sexual offender may only be closed once additional endorsement has been provided, as set out in procedures on these topics.

Case closure decisions and activities are timely, centred on the best interests of the client and informed by the Best interests case practice model.

Procedures under this policy