Intake policy

Follow this policy when managing reports to about a child, and other types of intakes.

Document ID number 1002, version 3, 27 September 2018.



The intake phase usually commences with a report about a child and concludes when the report is transferred for investigation or closed with or without the provision of advice or referral.

Intake involves receiving reports and determining the appropriate response, providing advice to reporters, helping children and families access support services and where appropriate making referrals.

Intake receives the following reports under the CYFA:

  • report of significant concern for the wellbeing of a child (s. 28)
  • report of significant concern for the wellbeing of an unborn child after birth (s. 29)
  • report of a child in need of protection (s. 183 or s. 184)
  • report of a child in need of therapeutic treatment (s. 185).

Intake also receives other types of intakes, such as court report requests and so on.


All intakes are recorded in CRIS. Reports have an outcome based on an assessment informed by the Best interests case practice model.

Intake assessment is limited to reaching a reasonable determination on report classification, which must occur within three days of the report and be endorsed by a supervisor.

Information gathering and sharing for the purpose of completing the intake assessment is to occur as set out in the relevant procedure and advice.

Protective intervention reports are transferred for investigation according to the urgency of the report and key performance indicator (KPI).

All other reports are resolved according to the classification and circumstances of the case.

In all cases, professional reporters receive feedback on the outcome of their report unless doing so is contrary to the child’s best interests.

Other intake types are responded to in accordance with the relevant procedure.

Procedures under this policy