There may be occasions when a child protection practitioner suspects AHCPES may have contact with a client out of normal business hours.
For additional information see Possible contact to AHCPES - advice.
Case practitioner tasks
- Record a possible contact on CRIS when you believe there is a possibility of a crisis involving a client after hours.
- Record a new possible contact on each occasion that case circumstances change.
- Provide relevant comprehensive information in the after hours possible contact. Critical information includes:
- the reason for the possible contact
- all relevant contact details
- detailed information about the specific concerns for the child
- the duration of the possible contact and accompanying plan
- a list of relevant case notes or other documents such as, court reports, case management plans
- possible placement options if required
- whether a secure welfare service admission is recommended and if so, approval from area management.
- Consult your supervisor if you want AHCPES to undertake tasks in relation to a crisis or urgent situation.
Supervisor or team manager tasks
- Request a transfer to AHCPES to undertake tasks in relation to a crisis or urgent situation.
After Hours Child Protection Emergency Service tasks
- Consider and prioritise requests for tasks to be undertaken.
- CRIS will generate an automated email alerting the division to any AHCPES contact with a current client on the morning of the next working day. Where urgent follow-up is required by the divisional office, contact the practitioner or team manager.