Intake policy

Follow this policy when managing reports to child protection.


The intake phase commences with a report and concludes when the report is transferred for investigation or closed with or without the provision of advice or referral.

Intake involves receiving reports and determining the appropriate response, providing advice to reporters, helping children and families access support services and where appropriate making referrals.

Intake receives the following reports under the CYFA:

  • report of significant concern about the wellbeing of a child (s. 28)
  • report of a child in need of protection (s. 183)
  • report about an unborn child (s. 29)
  • report of a child in need of therapeutic treatment (s. 185).


All reports are recorded in CRIS. Reports have an outcome based on an assessment informed by the Best interests case practice model.

Intake assessment is limited to reaching a reasonable determination on report classification, which must occur within three days of the report and be endorsed by a supervisor.

Protective intervention reports are transferred for investigation according to the urgency of the report and key performance indicator (KPI).

All other reports are resolved according to the classification and circumstances of the case.

In all cases, professional reporters receive feedback on the outcome of their report unless doing so is contrary to the child’s best interests.

Procedures under this policy